Guide library
Every task, start to finish
Pick the thing you are trying to get done. Each guide has the steps, what gets it kicked back, and who to call when the system fights you.
Get paid for long-distance drill travel (IDT travel)
“I drive over 150 miles to every Battle Assembly and have never been paid a dime for it.”
Build a DTS authorization that gets approved
“My authorization keeps coming back and my trip is next week.”
File a DTS voucher that does not get kicked back
“My voucher got returned three times and every reviewer wants something different.”
Fix DTS after you change units
“I changed units and DTS still sends everything to my old unit, or says my profile is locked.”
Use your travel card (GTCC) without going delinquent
“My travel card got declined at the hotel and now the bill is due before DTS paid me.”
Set up your CAC reader at home (Windows)
“I plugged in my CAC reader at home and every Army site says it is not trusted.”
Unlock your CAC after a PIN lockout
“I typed my PIN wrong three times and now my CAC is locked and drill is this weekend.”
Fix CAC certificate errors and expired certs
“My CAC worked last month and now every site throws a certificate error.”
Book a RAPIDS ID card appointment
“The closest ID card office is an hour away and I do not know if they take walk-ins.”
Fix your name or rank in the Army 365 address book
“I got promoted months ago and Outlook still shows my old rank.”
Get Army 365 email and Teams on your home computer
“Outlook will not let me sign in at home and I cannot open the attachment my readiness NCO sent.”
Get Army email and Teams on your personal phone
“I just want to check Army email on my phone without hauling out my laptop and CAC reader every time.”
Switch from DS Logon to myAuth
“IPPS-A will not take my DS Logon anymore and I do not know what myAuth is.”
Get a school seat in ATRRS
“I have asked for BLC for a year and still do not have a seat.”
Find and apply for ADOS tours
“I found an ADOS tour I want but have no idea how to apply or how long it takes.”
On AT or school orders but no pay yet
“I am a week into AT and there is still nothing on my LES.”
Missing or short drill pay
“I went to Battle Assembly and my drill pay never showed up.”
Read your Reserve LES in myPay
“My LES is a wall of codes and I cannot tell if I got paid for every drill.”
Got a DFAS debt letter? Dispute it or ask for a waiver
“DFAS says I owe them money for something I never knew about.”
Keep your home BAH while you are at a long school
“I have PCS orders to a six-month school and my BAH is about to drop to the school's rate, but my family is staying home.”
Change your name everywhere, in the right order
“I got married and every system shows a different last name.”
Check and fix your retirement points
“My points statement is missing drills I know I went to.”
Submit and track a PAR in IPPS-A
“I sent my paperwork to the S-1 months ago and nobody can tell me where it is.”
Request RST or an excused absence for Battle Assembly
“Work scheduled me on drill weekend and I do not want a U on my record.”
Get your PHA and dental done through RHRP
“I am red in MEDPROS for dental even though I saw my own dentist.”
Sign up for TRICARE Reserve Select
“My civilian job does not offer good health insurance and I do not know what TRICARE I can get.”
Use Tuition Assistance (TA) in ArmyIgnitED
“My TA request is still pending and class starts next week.”
Track your DoD 8140 certs now that ATCTS is gone
“ATCTS shut down and I have no idea where my Security+ is tracked anymore.”
Fill out your SF-86 in eApp without delays
“My security manager sent me an eApp link and the SF-86 wants years of my life history.”
Finish mandatory training and know when it pays
“I keep doing Army online training on my own time and never get paid or credit for it.”