Help lines

Who fixes what

Public help lines only. Your unit’s own phone tree and rosters are never posted here; get those at Battle Assembly.

• Your unit administrator / readiness NCO

  At Battle Assembly or the unit's normal channel

  • Get paid for long-distance drill travel (IDT travel)
  • Build a DTS authorization that gets approved
  • File a DTS voucher that does not get kicked back
  • Fix DTS after you change units
  • Use your travel card (GTCC) without going delinquent
  • Set up your CAC reader at home (Windows)
  • Unlock your CAC after a PIN lockout
  • Fix CAC certificate errors and expired certs
  • Book a RAPIDS ID card appointment
  • Fix your name or rank in the Army 365 address book
  • Get Army 365 email and Teams on your home computer
  • Get Army email and Teams on your personal phone
  • Switch from DS Logon to myAuth
  • Get a school seat in ATRRS
  • Find and apply for ADOS tours
  • On AT or school orders but no pay yet
  • Missing or short drill pay
  • Read your Reserve LES in myPay
  • Got a DFAS debt letter? Dispute it or ask for a waiver
  • Keep your home BAH while you are at a long school
  • Change your name everywhere, in the right order
  • Check and fix your retirement points
  • Submit and track a PAR in IPPS-A
  • Request RST or an excused absence for Battle Assembly
  • Get your PHA and dental done through RHRP
  • Sign up for TRICARE Reserve Select
  • Use Tuition Assistance (TA) in ArmyIgnitED
  • Track your DoD 8140 certs now that ATCTS is gone
  • Fill out your SF-86 in eApp without delays
  • Finish mandatory training and know when it pays

• DMDC support (myAuth, ID Card Office Online, RAPIDS Self Service)

  Call 800-477-8227, 24/7

  • Unlock your CAC after a PIN lockout
  • Fix CAC certificate errors and expired certs
  • Book a RAPIDS ID card appointment
  • Fix your name or rank in the Army 365 address book
  • Switch from DS Logon to myAuth
  • Change your name everywhere, in the right order

• IPPS-A Help Desk

  Call 1-844-474-7772, or use 'Create a Case' in IPPS-A

  Write down your case number and give it to your unit admin.

  • On AT or school orders but no pay yet
  • Missing or short drill pay
  • Change your name everywhere, in the right order
  • Check and fix your retirement points
  • Submit and track a PAR in IPPS-A

• Army Enterprise Service Desk, Reserve (AESD-R)

  Call 844-770-3737 (844-770-ESD-R), 24/7

  Its web portal only works on the Army Reserve Network, so call from home.

  • Set up your CAC reader at home (Windows)
  • Fix your name or rank in the Army 365 address book
  • Get Army 365 email and Teams on your home computer
  • Get Army email and Teams on your personal phone

• Army Enterprise Service Desk, Worldwide (AESD-W)

  Call 866-335-2769, 24/7

  • Get Army 365 email and Teams on your home computer
  • Get Army email and Teams on your personal phone
  • Get a school seat in ATRRS

• Your unit's Defense Travel Administrator (DTA)

  Through your unit admin or S-1

  • Build a DTS authorization that gets approved
  • File a DTS voucher that does not get kicked back

• Army & NETCOM CAC/PKI Help Desk

  Call 520-706-8516, Mon-Fri 0700-1500 Mountain Time

  • Set up your CAC reader at home (Windows)
  • Fix CAC certificate errors and expired certs

• myPay (DFAS) help

  Call 800-372-7437, then options 5, 2, then 1 or 2

  For myPay login problems.

  • Missing or short drill pay
  • Read your Reserve LES in myPay

• DTMO Travel Assistance Center

  Call 1-888-435-7146

  For DTS system problems, not unit rules.

  • Get paid for long-distance drill travel (IDT travel)

• Your old and new unit DTAs

  Through each unit's admin or S-1

  • Fix DTS after you change units

• Your Agency Program Coordinator (APC)

  Through your unit admin

  • Use your travel card (GTCC) without going delinquent

• ATRRS help desk

  Call 703-636-9656, 0730-1730 Eastern

  For ATRRS system problems, not seat requests.

  • Get a school seat in ATRRS

• Your servicing finance office

  Through your unit admin or S-1

  • Keep your home BAH while you are at a long school

• Your first-line leader

  As soon as you know about the conflict

  • Request RST or an excused absence for Battle Assembly

• RHRP Call Center (Leidos QTC)

  Call 1-833-782-7477 (1-833-QTC-RHRP)

  Mon-Fri 8 a.m. to 11 p.m. ET, Sat-Sun 8 a.m. to 4 p.m. ET.

  • Get your PHA and dental done through RHRP

• Your unit security manager

  Through your unit's normal channel

  • Fill out your SF-86 in eApp without delays

• Army Training Help Desk

  Call 800-275-2872, option 1

  • Finish mandatory training and know when it pays

• JKO help desk

  Call 757-203-5654

  • Finish mandatory training and know when it pays