Guide library
CAC, ID card & logins
Reader setup at home, PIN lockouts, cert updates, Army 365, myAuth.
CAC, ID card & logins
Set up your CAC reader at home (Windows)
“I plugged in my CAC reader at home and every Army site says it is not trusted.”
20 min Video soon
CAC, ID card & logins
Unlock your CAC after a PIN lockout
“I typed my PIN wrong three times and now my CAC is locked and drill is this weekend.”
45 min Video soon
CAC, ID card & logins
Fix CAC certificate errors and expired certs
“My CAC worked last month and now every site throws a certificate error.”
30 min Video soon
CAC, ID card & logins
Book a RAPIDS ID card appointment
“The closest ID card office is an hour away and I do not know if they take walk-ins.”
15 min Video soon
CAC, ID card & logins
Fix your name or rank in the Army 365 address book
“I got promoted months ago and Outlook still shows my old rank.”
15 min Video
CAC, ID card & logins
Get Army 365 email and Teams on your home computer
“Outlook will not let me sign in at home and I cannot open the attachment my readiness NCO sent.”
15 min Video soon
CAC, ID card & logins
Get Army email and Teams on your personal phone
“I just want to check Army email on my phone without hauling out my laptop and CAC reader every time.”
30 min Video soon
CAC, ID card & logins
Switch from DS Logon to myAuth
“IPPS-A will not take my DS Logon anymore and I do not know what myAuth is.”
20 min Video soon