304304 CY BN Help Desk

304th Cyber Battalion · Unofficial help desk

Admin in minutes. Not whole drill weekends.

DTS, IDT travel, orders, pay, ID cards, lockouts. Step-by-step guides and real screen walkthroughs, built for Reservists working from home on their own computer.

Never type your SSN, DoD ID number, or any password into Ask.

I drive over 150 miles to every Battle Assembly and have never been paid a dime for it.
My authorization keeps coming back and my trip is next week.
My voucher got returned three times and every reviewer wants something different.
I plugged in my CAC reader at home and every Army site says it is not trusted.
I typed my PIN wrong three times and now my CAC is locked and drill is this weekend.
Outlook will not let me sign in at home and I cannot open the attachment my readiness NCO sent.
IPPS-A will not take my DS Logon anymore and I do not know what myAuth is.
I went to Battle Assembly and my drill pay never showed up.

Most needed

What people get stuck on

All 30 guides
Travel & DTS

Get paid for long-distance drill travel (IDT travel)

“I drive over 150 miles to every Battle Assembly and have never been paid a dime for it.”

45 min Video soon
CAC, ID card & logins

Set up your CAC reader at home (Windows)

“I plugged in my CAC reader at home and every Army site says it is not trusted.”

20 min Video soon
Travel & DTS

File a DTS voucher that does not get kicked back

“My voucher got returned three times and every reviewer wants something different.”

30 min Video soon
Pay & myPay

Missing or short drill pay

“I went to Battle Assembly and my drill pay never showed up.”

30 min Video soon
CAC, ID card & logins

Switch from DS Logon to myAuth

“IPPS-A will not take my DS Logon anymore and I do not know what myAuth is.”

20 min Video soon
CAC, ID card & logins

Unlock your CAC after a PIN lockout

“I typed my PIN wrong three times and now my CAC is locked and drill is this weekend.”

45 min Video soon
Start hereGet your CAC working at home firstAlmost every guide on this site needs it. Reader, certificates, and the one certificate choice that breaks most logins.Set it up

Browse

By system

CAC, ID card & loginsReader setup at home, PIN lockouts, cert updates, Army 365, myAuth.8 guides
Travel & DTSIDT travel, authorizations, vouchers, GTCC, kickbacks.5 guides
Orders & schoolsAT, ADOS and school orders; ATRRS seats; when pay starts.3 guides
Pay & myPayMissing drill pay, reading the LES, debts, direct deposit.4 guides
IPPS-A & recordsPARs, name changes, retirement points, promotions.3 guides
Readiness & drillPHA, dental, MEDPROS, RST and excusals.2 guides
Benefits & school $TRICARE Reserve Select, TA, GI Bill, SGLI.2 guides
Training, certs & clearance8140 certs, keeping your own cert records, mandatory training, eApp.3 guides

Walkthrough videos

Real screens.
Fake Soldier.

Every video is filmed clicking through the real DTS, IPPS-A, myPay, and ID card sites. Before recording, every name, DoD ID, and dollar amount on screen is swapped for a made-up Soldier, so you see exactly what you will see, minus anyone’s data.

The narration is an AI voice. A person checks every line against the live system before a video goes up. How we make them

Before you call anyone

Three moves, in order

  1. 01

    Find the guide

    Search or ask in plain words. Error messages work too.

  2. 02

    Follow the walkthrough

    Watch it once, then do it with the steps open next to you.

  3. 03

    Call the right line

    Still stuck? Each guide names who actually fixes that problem.

Not sure where to start?

Ask the way you’d ask your S-1. You get an answer and the guide behind it.

Ask the help desk